Troubleshooting
4 Docs
My students can’t access the assigned conversations. What should I do?
Last Updated: November 14, 2024Ensure that you’ve correctly assigned the conversation in the Classroom Dashboard under the Conversations tab for the chosen classroom. Also,...
My student’s dashboard appears blank after creating an account.
Last Updated: November 17, 2024If a student’s dashboard is blank, they may need to scan the classroom QR code or click the class link...
The AI feedback isn’t appearing in my students’ chat responses.
Last Updated: November 14, 2024Check if the AI Feedback option is enabled for that specific conversation. If it’s turned off, only teacher feedback will...
Why is the transcription turning some responses into Japanese?
Last Updated: November 14, 2024If pronunciation errors lead to mistranslations, consider instructing students to clearly enunciate their words or use the keyboard input in...
